• Change of Mind: As our products are made to order, we do not offer refunds or exchanges if you change your mind or if you made a mistake with your order for example: you ordered the wrong size.  Our products come with accurate size charts for your convenience.
• Washed Items: We do not accept returns for products that have been washed not following the washing label guidelines. Please adhere to the care instructions to maintain the quality and longevity of your product.
• Wear and Tear: We do not cover issues arising from normal wear and tear, or any damages caused by misuse or neglect.
• Other Items: Unfortunately, we cannot accept returns on sale items or gift cards.

If your product arrives damaged or defective, we will provide a full refund or replacement at no additional cost to you. To process your claim, please follow these steps:

• Contact Us: Notify us within 14 days of receiving your order. You can reach our customer service team at: connect@besthumanbeaming.com with your order number and a description of the issue.
• Provide Evidence: To help us address your concern quickly, please provide clear photos of the damaged or defective item along with the original packaging it arrived in and all labels must still be attached.
• Return Authorization: Once we review your claim, we will provide instructions on how to return the item or we may approve your claim without the need for a return, depending on the circumstances. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please allow time for your bank or credit card company to process and post the refund also. If more than 15 business days have passed since we’ve approved your return, please contact us at: connect@besthumanbeaming.com.

We outsource our printing to a company called Inkthreadable, who manufacture and ship our products directly to you. It is rare that an item is sent defective, as there are several high level quality checks along the way. However, if and when this arises, we will work with our partners and yourself to correct any defective or faulty issues.

If you receive an incorrect item, please notify us within 14 days of delivery. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

Under UK and EU consumer protection laws, we are required to inform you that you have a right to cancel your order for any reason within 14 days of receiving your product. However, as our products are made to order this right does not apply under the exemptions for bespoke items.

For any questions or concerns about your order, please contact our customer service team at: connect@besthumanbeaming.com. We are here to assist you and ensure that your experience with Best Human Beaming is positive.